Frequently Asked Questions

We are a wholesale distributor and can only sell to qualified retail shops. If you have an account with Downeast Bicycle Specialists then please call 800-242-1043 and we will be able to give you the customer code. If you are not a dealer and would like to be, please complete our new dealer application and return it to us.

New accounts must provide the following:

Free freight is dependant upon the UPS shipping zone (found in our catalog). Generally for New England freight will be prepaid for orders over $600, excluding specific heavy or bulky items like children seats, hitch racks, shop work stands, POP displays, Trail-a-Bikes, and closeout items. Also, freight is not pre-paid to Hawaii, Alaska, or coastal islands.

Generally orders placed by 2 pm will ship the same day.

March though October our minimum order is $50.00

November through February our minimum order is $25.00

Orders less than our minimum are subject to a $5.00 service charge

You can call toll free 800-242-1043 Monday though Friday. Our normal winter hours are: 9 am to 5 pm, our summer hours are 8:30 am to 6 pm. Orders can be faxed at anytime to 800-704-0879 or orders can be placed online 24 hours a day.

Our catalog is printed once per year and prices can change throughout the year. The web site pricing is accurate.